Suppress email integration during business hours

[frank.3 (Frank Feingold)]

We have a service setup that uses an email integration. We’d like to suppress incidents/alerts during our business hours. Under settings for the server we have setup a service event orchestration. It’s setup for a weekly schedule from 8:00 AM - 5:00 PM M-F to Suppress incidents and notifications.

This seems exactly what we want, but the incidents still get generated.

What are we doing wrong?

Thank you

[mandi.walls]

Hi Frank.

You’re on the right track. Instead of “Suppress incident and notifications”, you’ll want to check the box for “Drop incident and stop processing”. That will prevent incidents from being generated at all.

HTH,
–mandi

[frank.3 (Frank Feingold)]

Hello,

Seems like that would work, if that option existed:

Thank you